Refund Policy

All purchases are subject to applicable Australian Consumer Law.

You may be entitled to a refund, cancellation or another remedy where a service does not meet applicable consumer guarantees.

Nothing in this policy limits your statutory consumer rights.

If you purchase a recurring subscription, you can request cancellation using the cancellation method provided for your plan.

The applicable billing period, renewal arrangements and the effect of cancellation will be explained when you subscribe.

Cancellation does not automatically mean that a refund is payable for an earlier billing period, except where required by law or permitted by the applicable offer.

A change of mind does not automatically entitle a customer to a refund under Australian Consumer Law.

Any additional voluntary change-of-mind refund arrangements will be stated clearly at the time of purchase.

If you experience a technical problem that prevents you from accessing a purchased service, please contact us.

We will investigate the issue and provide an appropriate remedy in accordance with applicable law.

If you believe you have been charged incorrectly or more than once for the same purchase, please contact our support team.

We will review the payment and correct any verified billing error.

To request a refund, please contact us with:

• The email address associated with your account
• The purchase date
• The relevant order or transaction reference
• A brief description of the issue

Please do not send your password or full payment card details.

Refund Contact: [Support Email]

Approved refunds will be processed through an appropriate available payment method.

Processing times may vary depending on the payment provider and the circumstances of the refund.